Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to
- Return & Refund
If you have an issue or question that requires immediate assistance, you can send us SMS / WhatsApp messages to +1 302 336 8085, email us at firstname.lastname@example.org.
We will get back to you within a business day!
If your package didn't show up, please contact us within 24 hours from the time your package is supposed to arrive, so we can assist you from there.
For lost / stolen packages, we'll need you to provide us with a police report number within 3 days from the date packages were lost/ stolen. In other words, proof of loss / proof of being stolen is required.
Please take and send us photos of your damaged packaging/ products to email@example.com. We will assist from
You have 1 hour to cancel your oder after it is placed.
Return & Refund
Returns and exchanges must be made within 14 days of receiving your order. Returns must be approved by our representatives before shipping the item back to our facilities. So please contact us through email at firstname.lastname@example.org.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 14 business day. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. The fund will take 7-10 business days to be shown in your original method of payment account.