Frequently Asked Questions

Questions about your order, shipping, returns, sizing, or our products? You’re in the right place.

Orders & Processing

How long does it take to process my order?

Many A Moment Of Now™ products are made to order. Processing time varies by item and is separate from shipping time. Please check the product page for the most current estimate.

Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible. Because many items enter production quickly, changes or cancellations may not be possible once production has started.

Can I change my shipping address after ordering?

Please contact us right away if your address is incorrect. We’ll do our best to help before the order enters production or ships, but address changes cannot be guaranteed once fulfillment begins.

Shipping

When will my order ship?

Shipping begins after your item has been produced and prepared for fulfillment. Tracking information will be sent when available.

Will all of my items arrive together?

Not always. Some products may be made or fulfilled by different production partners, so items from the same order can arrive in separate packages.

What if my tracking says delivered but I can’t find my package?

Please check around your delivery area, with household members, neighbors, and your local carrier first. If the package still cannot be located, contact us and we’ll help you review the next steps.

Returns & Issues

Do you accept returns?

Return eligibility can vary by product, especially for made-to-order or personalized items. Please review our current return policy before purchasing. If your item arrives damaged, defective, or incorrect, contact us promptly with your order details and photos so we can help.

What if my item arrives damaged or incorrect?

Please contact us with your order number and clear photos of the item and packaging. We’ll review the issue and help with the appropriate resolution.

Can personalized or custom items be returned?

Because personalized and custom products are created specifically for you, they are generally not eligible for return for preference-based reasons unless the item arrives damaged, defective, or incorrect.

Apparel & Sizing

How do I choose the right size?

Please use the size chart provided on the individual product page. Fit can vary between garment styles, so checking the measurements before ordering is the best way to choose your size.

Will garment colors look exactly like they do on my screen?

We do our best to represent colors accurately, but screens, lighting, garment-dye processes, and production batches can create slight variations in color.

Home Décor & Pillows

Are pillow inserts included?

Please check the specific product listing and selected option. Where an insert is included, it will be stated in the product details.

Will print placement or color vary slightly?

Small variations can occur during printing and production. These are normal for made-to-order products and can make each piece feel a little more individual.

Personalization

How should I enter my personalization?

Please enter personalization exactly as you want it to appear, including spelling, capitalization, dates, numbers, and punctuation. We may not be able to correct customer-entered information after production begins.

Do you send a proof before production?

Unless the listing specifically says that a proof is included, orders may move directly into production using the personalization submitted at checkout.

About A Moment Of Now™

Are your products made to order?

Many of our designs are produced on demand, which helps us offer a wider range of designs while avoiding unnecessary overproduction and inventory.

Where are your products made?

Production and fulfillment locations vary by product and production partner. Your order may be produced in the United States or another fulfillment location depending on the item and destination.

Need More Help?

If your question isn’t answered here, please use our Contact page and include your order number when contacting us about an existing order. We’re happy to help.