Questions about your order, shipping, returns, sizing, or our products? You’re in the right place.
Orders & Processing
How long does it take to process my order?
Many A Moment Of Now™ products are made to order. Processing time varies by item and is separate from shipping time. Please check the product page for the most current estimate.
Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible. Because many items enter production quickly, changes or cancellations may not be possible once production has started.
Can I change my shipping address after ordering?
Please contact us right away if your address is incorrect. We’ll do our best to help before the order enters production or ships, but address changes cannot be guaranteed once fulfillment begins.
Shipping
How much is shipping?
Free U.S. shipping is currently offered as an automatic discount at checkout for eligible U.S. orders—no discount code needed. This is a current offer and may change. Available shipping options and any applicable charges for other destinations are shown at checkout.
Do you ship outside the United States?
Some international destinations are supported, but available products and delivery options may vary. Enter your delivery address at checkout to see whether shipping is available and the applicable cost.
Do metal signs ship internationally?
No. Our metal signs are available for shipping to addresses within the United States only.
When will my order ship?
Shipping begins after your item has been produced and prepared for fulfillment. Tracking information will be sent when available.
Will all of my items arrive together?
Not always. Some products may be made or fulfilled by different production partners, so items from the same order can arrive in separate packages.
What if my tracking says delivered but I can’t find my package?
Please check around your delivery area, with household members, neighbors, and your local carrier first. If the package still cannot be located, contact us and we’ll help you review the next steps.
Returns & Issues
Do you accept returns?
Eligible standard items may be returned within 14 days of delivery if they meet our return conditions. Custom, personalized, handmade-to-order, made-to-order, and special-order items are final sale once production has begun, except where required by law or if the item arrives damaged, defective, or incorrect due to our error. Please see our Return & Refund Policy for full details.
Who pays for return shipping?
For an approved standard return, the customer pays return shipping. If we confirm an item arrived damaged, defective, or incorrect due to our error, we cover the appropriate shipping costs. Please contact us before sending an item back.
What if my item arrives damaged or incorrect?
Please contact us with your order number and clear photos of the item and packaging. We’ll review the issue and help with the appropriate resolution.
Can personalized or custom items be returned?
Because personalized and custom products are created specifically for you, they are generally not eligible for return for preference-based reasons unless the item arrives damaged, defective, or incorrect.
Apparel & Sizing
How do I choose the right size?
Please use the size chart provided on the individual product page. Fit can vary between garment styles, so checking the measurements before ordering is the best way to choose your size.
Will garment colors look exactly like they do on my screen?
We do our best to represent colors accurately, but screens, lighting, garment-dye processes, and production batches can create slight variations in color.
Home Décor & Pillows
How many curtain panels are included in an order?
Our sheer curtain listings are sold one panel per quantity ordered. For a pair, order a quantity of two panels and check whether the design offers left-side and right-side options. See the individual product listing for size and configuration.
Are pillow inserts included?
Please check the specific product listing and selected option. Where an insert is included, it will be stated in the product details.
Will print placement or color vary slightly?
Small variations can occur during printing and production. These are normal for made-to-order products and can make each piece feel a little more individual.
Personalization
How should I enter my personalization?
Please enter personalization exactly as you want it to appear, including spelling, capitalization, dates, numbers, and punctuation. We may not be able to correct customer-entered information after production begins.
Do you send a proof before production?
Unless the listing specifically says that a proof is included, orders may move directly into production using the personalization submitted at checkout.
About A Moment Of Now™
Who is behind A Moment Of Now™?
We are a small Delaware-based family business creating original designs for everyday moments, from cozy apparel to home décor and thoughtful gifts.
Are your products made to order?
Many of our designs are produced on demand, which helps us offer a wider range of designs while avoiding unnecessary overproduction and inventory.
Where are your products made?
Production and fulfillment locations vary by product and production partner. Your order may be produced in the United States or another fulfillment location depending on the item and destination.
Need More Help?
If your question isn’t answered here, email hello@amomentofnow.com and include your order number when contacting us about an existing order. You can also review our Shipping Policy and Return & Refund Policy. We’re happy to help.