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Refund policy
Return & Refund Policy
Return Eligibility
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- It must include all original tags and packaging.
- You must provide a receipt or proof of purchase.
- The customer is responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect due to an error on our part.
Custom, Personalized, Handmade-to-Order & Made-to-Order Items
Custom, personalized, handmade-to-order, made-to-order, and special-order items are final sale and are not eligible for returns, exchanges, or refunds once production has begun.
Because these products are created specifically for you, we cannot accept returns or issue refunds due to:
- Change of mind
- Incorrect size selection
- Color preference
- Personalization details provided incorrectly by the customer
- Other customer-requested customization choices
If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us with photos of the item and packaging so we can evaluate the issue and make it right.
This policy does not limit any rights you may have under applicable consumer protection laws.
How to Start a Return
To request a return, please contact us at hello@amomentofnow.com with your order number and the reason for your return.
If your return is approved, we’ll provide you with return instructions and the appropriate return address.
- Approved returns must be shipped within 7 business days of approval.
- The customer is responsible for purchasing and paying for return shipping.
- We do not provide prepaid return shipping labels for standard returns.
- If the item arrived damaged, defective, or incorrect due to an error on our part, we will cover the appropriate return or replacement shipping costs.
- Items sent back without prior approval may not be accepted.
Please do not send returns to the manufacturer or fulfillment provider unless specifically instructed by us.
Damages, Defects & Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or incorrect.
Please include your order number and clear photos of the item and packaging so we can evaluate the issue.
If we confirm that the product is damaged, defective, or incorrect due to an error on our part, we will cover the appropriate shipping costs and work with you on a replacement, refund, or other suitable resolution.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Handmade-to-order and made-to-order products once production has begun
- Special-order products
- Gift cards
- Digital or downloadable products
- Perishable goods
- Personal care, sanitary, or intimate items
- Hazardous materials, flammable liquids, or gases
If a non-returnable item arrives damaged, defective, or incorrect due to an error on our part, please contact us so we can evaluate the issue and make it right.
Exchanges
For eligible products, the fastest way to exchange an item is to return the original item first. Once the return has been accepted, you may place a new order for the item you want.
The customer is responsible for return shipping costs for exchanges unless the original product arrived damaged, defective, or incorrect due to an error on our part.
Custom, personalized, handmade-to-order, made-to-order, and special-order items are not eligible for exchanges once production has begun, except when the item arrives damaged, defective, or incorrect due to an error on our part, or where otherwise required by applicable law.
Refunds
Once we receive and inspect an eligible return, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Return shipping costs paid by the customer are non-refundable unless the return resulted from a damaged, defective, or incorrect item caused by an error on our part.
Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@amomentofnow.com.
Return Shipping
Customers are responsible for all return shipping costs for standard returns and exchanges.
We do not provide or reimburse prepaid return shipping labels for returns due to change of mind, size selection, color preference, or other customer preference.
We will cover the appropriate shipping costs only when an item is confirmed to have arrived damaged, defective, or incorrect due to an error on our part.
For higher-value returns, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
European Union Orders
Where applicable, customers in the European Union may have additional cancellation or return rights under local consumer protection laws.
Certain exceptions may apply to custom-made, personalized, or made-to-order goods.
Nothing in this policy is intended to limit rights provided by applicable consumer protection laws.
Questions
If you have any questions about returns, refunds, or an order you received, contact us at: